Tag Archives: Value

New QI learning program benefitting Saskatchewan patients, residents, and staff

Loretta Hrenyk says she is excited about making changes, and the Lean Improvement Leadership Training (LILT)* program has given her the tools and capacity to engage other staff members in identifying and solving problems. “I love change. I’m always thinking, is there a better way to do something?” says Hrenyk, a Nurse Educator on the […]

PACT program providing faster, more appropriate support to at-risk individuals in Saskatoon

Many calls that come to police do not involve a crime; in a lot of cases, calls are about at-risk individuals with mental health or addiction problems who need immediate support. A different approach launched in Saskatoon in 2014 has changed the way the province’s largest city is meeting the needs of this vulnerable population. […]

SK residents dialing health registries better served thanks to improvements by eHealth Saskatchewan

In April, eHealth Registries really dialed in and made some improvements in their call centre. Towards the end of 2014, call volumes had increased significantly as eHealth entered the final stages of the Health Card Renewal Project and that created some challenges for the staff. The call centre was receiving about 1,890 calls per day […]