Tag Archives: Improvement
2012-06-04 ICU to Ward BB featured

“Going from the ICU to the ward is frightening”

Heather Thiessen has lots of experience receiving care in the ICU. She shared this sentiment with a team from Saskatoon Health Region last week as part of  an exercise to “mistake proof” the transfer of patients from intensive care or progressive care units (ICU/PCU) to a ward at St. Paul’s Hospital.  (I was participating on […]
2012-06-01 KISS

KISS (Keep it simple, stupid) and tell

When we think of measurement and reporting on health care quality or performance, our minds often go to the kinds of reports we see reported in newspapers or on websites that show a slew (or maybe it’s a slough!) of tables and graphs with careful footnotes on methodology and limitations and summary interpretive notes on […]
2012-05-25 Flow

Flow: The art and science of perfect health care

When I look back on my notes from last week’s tour of Autoliv, Virginia Mason, and Seattle Children’s Hospital, one word pops up repeatedly: Flow. In Lean, flow describes the perfect process we aspire to, where there is no waste and no wait. It is about “just-in-time” processing, delivery, or preparation. It is about having […]
Nurse and child - Kyla story of self 2012-05-24

My Story of Self

A couple of years ago Helen Bevan, Chief of Service Transformation for the National Health Service Institute for Innovation and Improvement, introduced Saskatchewan health care leaders to the concept of the “Public Narrative Approach”.  Originally developed by Marshall Ganz, this simple model is used to engage others, to build relationships, to create a sense of […]