Tag Archives: Goals
Queue 2012-12-11

…or you could just get rid of the queues

I hate it when someone cuts ahead of me in line.  But I’ve done it.  Have you? While campaigning earlier this year,  Alison Redford, Premier of Alberta, made a promise that if her Conservatives won the provincial election, a public inquiry would be held into allegations of physician intimidation, political interference and queue-jumping within the […]
2012-10-26 Learning to improve

Learning to improve: a little less planning, a lot more doing

It’s hard to believe it’s been five months since a group of us (from Five Hills Health Region and HQC) did our mistake proofing tour – with stops at Virginia Mason Institute, Virginia Mason Medical Center, Seattle Children’s Hospital, and Autoliv. Each of these organizations has embraced Lean principles and methodology and is unwavering in […]