Tag Archives: “Continuous Improvement”
2012-06-01 KISS

KISS (Keep it simple, stupid) and tell

When we think of measurement and reporting on health care quality or performance, our minds often go to the kinds of reports we see reported in newspapers or on websites that show a slew (or maybe it’s a slough!) of tables and graphs with careful footnotes on methodology and limitations and summary interpretive notes on […]
Nurse and child - Kyla story of self 2012-05-24

My Story of Self

A couple of years ago Helen Bevan, Chief of Service Transformation for the National Health Service Institute for Innovation and Improvement, introduced Saskatchewan health care leaders to the concept of the “Public Narrative Approach”.  Originally developed by Marshall Ganz, this simple model is used to engage others, to build relationships, to create a sense of […]
Car crash blog 2012-05-22

Your life. Our life’s work: Reflections from May 2012 mistake-proofing tour

Autoliv (www.autoliv.com) estimates that 25,000 lives are saved each year because of the airbags they produce for several automobile manufacturers worldwide. Their motto –Your life. Our life’s work — embodies their commitment to automobile safety.  Saving lives. Hmmm…sounds like another industry I know. Last week, I had the privilege of learning from this inspiring company […]