Home care clients in Regina Qu’Appelle Health Region are more consistently being served by the same small team of continuing care assistants, thanks to changes in how the service is delivered.
In 2013, only 25% of clients were being cared for by the same team. By redesigning service delivery into geographic networks, the health region had increased that figure to 80% in May 2016.
Multidisciplinary teams now meet daily at sites close to clients’ homes, allowing teams to build relationships with clients and more quickly respond to their needs.
Home care clients are appreciating the change. “I pretty well have the same people coming in now, which I enjoy,” says Patricia Rathwell. “The care’s more personal. You get to know them.”
Continuing care assistants are seeing the benefits too. “When you care for the same clients regularly, you spot changes in their health and ensure they receive the right care,” says Kyla Adolph, a continuing care assistant in RQHR. You understand their needs.”