Patients admitted through Emergency at Regina General Hospital now get their medications before they’re transferred to an inpatient unit, or have the medications accompany when they’re moved.
Previously, medications for around half of patients were either delivered to Emergency, or retrieved by staff, after the patient was relocated. This caused rework for staff and delays in when patients could start receiving drug therapy.
“We’re no longer getting calls from the units that they’re missing their meds. And we’re not wasting time looking for meds. Now, we know when they’re here – there’s no delay in patient care.” (Kristen Wirsche, LPN)
Changes made as part of the mistake-proofing project include adjusting porters’ delivery route, improving the location of the medication drop-off bin, creating a system to signal a delivery, and implementing standard work.