Better follow-up care for mental health clients in Prince Albert Parkland

MH

Clients’ safety plan improves access if relapse occurs

Clients with complex mental health needs are getting improved access for relapses after a Rapid Process Improvement Workshop (RPIW) was completed during the last week of May.

During RPIW 38, the team worked with clinicians in the mental health outpatient program to create a consistent approach for the care of clients with complex mental health needs. This includes the development of a service agreement for all new clients, the ability to change service plans when required, and to ensure more timely access following a relapse for patients who no longer had regular appointments.

“I am confident to know that someone will be there when I need help again. I feel I will be given the information to now understand who and where to go when I need help again quickly.”
(Patient participant)

Prior to the RPIW, the unit did not have a standard process for clients with complex mental health needs to ensure that when they left treatment that they had a safety plan with the knowledge to re-engage in care should they need to.

Clients will now have the knowledge of what to expect throughout the counselling experience. They will also have a written safety plan (including community resources and emergency services available) in place when counselling services end. The safety plan will also provide information for how the client can re-engage in care if it is needed.

“We were able to create tools to hopefully achieve our purpose, ‘Mental Health Outpatient Clients are empowered to leave care and have a safety plan with knowledge for how to re-engage in care should they need to,’” said a provider involved in the RPIW. “Being in an RPIW with a patient representative is invaluable. They provide a completely different point of view. We as clinicians learned a great deal through our patient representative.”

In addition to addressing the challenge of safety plans and re-engagement of care services, the RPIW team also improved privacy at the registration system, and increased usable space in the client treatment room.

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