A Better Emergency Room Experience

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It used to take many hours before a person who walked into the the emergency room at Saskatoon’s Royal University Hospital would be placed in a treatment spot.

Thanks to the hard work of ER employees and physicians on the RPIW #86 team, wait times are down significantly. Today, ER staff are more visible to patients, each client is greeted at the door by a triage ‘captain’ or ‘pivot RN’ and signage has improved. Because patient flow is smoother, the client experience is better.

ER staff are more visible to patients, each client is greeted at the door by a triage ‘captain’ or ‘pivot RN’ and signage has improved.

A Rapid Process Improvement Workshop, or RPIW, is a week-long event bringing together patients, employees and clinicians to focus on solving one problem. RPIWs are just one improvement tool in our lean-based Saskatchewan Health Care Management System. For more information about the Saskatchewan Health Care Management System, visit www.saskatoonhealthregion.ca/lean.

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