A better experience for new moms

better experience for new moms 2014-08-20

Previously, patients transferred from the Labour and Delivery (L&D) unit to Post-Partum (PP) unit often arrived unexpectedly. Many times, staff were unprepared for the departures and arrivals and lacked access to important information about a patient’s medication and diet needs. It was a frustrating start to a new mom’s stay.

But, the dedicated RPIW #84 team from PP, L&D, maternal registration, the Acute-Client Access System, and finance, worked hard to implement standard work and improve communication between departments. By transferring from a manual system to a computer system managed by unit clerks, charge nurses have more time for patient care, transcription errors have been eliminated and it takes less time to set things up for a new mom.

“When I was first asked to be a part of this team I was unsure why they needed someone outside of the Health Region. I soon discovered that it was all about community involvement.”

One mom who helped out with the process changes, said, “When I was first asked to be a part of this team I was unsure why they needed someone outside of the Health Region. I soon discovered that it was all about community involvement. I am a mother who was able to share my knowledge in helping others in the maternal department at Royal University Hospital.”

A Rapid Process Improvement Workshop, or RPIW, is a week-long event bringing together patients, employees and clinicians to focus on solving one problem. RPIWs are just one improvement tool in our lean-based Saskatchewan Health Care Management System. For more information about the Saskatchewan Health Care Management System, visit www.saskatoonhealthregion.ca/lean.

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