Lots of work left AND lots of good stuff too


It’s easy to get fixated on all the things that need to be improved in health care. I want to give a shout-out for some of the awesome things I have experienced in the system lately.

First off, I want to thank the staff working in my doctor’s office. They’re always so helpful. The clinic has entered the social media world; it now uses both Facebook and twitter to give updates on the clinic and wait times in their walk-in clinic.  Fantastic.  It saves me having to call in to find out how long the wait is.  And they offer free W-Fi, so if you do end up having to wait, you can actually do something productive.

My new family doctor is amazing.  He took over from my last family doctor, when she moved away. He has made the transition so smooth. He actually ends our visit by asking “is there anything more I can do for you?” How often do you hear that? I am so thankful that I never feel rushed. He is always genuinely interested in how I am doing and he takes the time to listen to my issues. As a patient with many health issues, I appreciate his patience.

My next thank you goes to my radiologist, who took the time to review my ultrasound, and then redo it – because I was worried about a big vein in my neck. He wanted to be sure he did not miss anything, and he took the time to go over the results with me, so I didn’t go home and worry until my family doctor called with the information.  How great is that?

Finally, I want to recognize the nurses where I get my weekly intravenous immunoglobulin (IVIG) treatment. They’re always busy, but they still make sure I’m safe and comfortable.  They always have a smile on their face and listen to me when I am down or worried about something.  It’s not often that you find a group of professionals who really go above and beyond the call of duty – like calling a doctor to come down to see me when I am not looking to well, and insisting that, no, it can’t wait.  They have saved my life many times and for that I am extremely grateful.

Many of us forget to thank those people working in health care who go the extra mile. I know that others are getting the same great treatment I am. Maybe, if you take the time to acknowledge what’s working well, you may get a smile or kind word back. In our fast- paced world, maybe the little acts of kindness by both workers and patients can help make things just a bit better in health care.

I know our medical system is working hard to improve. It’s not perfect yet. But I appreciate what health professionals do and for that I say thanks.

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2 Responses to “Lots of work left AND lots of good stuff too”

  1. Bonnie Brossart
    Bonnie Brossart
    November 23, 2012 at 12:32 pm #

    Hi Heather,

    Two small words that mean so much! I have just spent the last couple of weeks at Royal University Hospital preparing for an upcoming Rapid Process Improvement Workshop (RPIW) and like you have seen both how much opportunity there is for improvement in our health system AND how committed folks are to making those improvements to ensure the best possible care for the people they serve.

    • Heather Thiessen
      Heather Thiessen
      November 23, 2012 at 3:58 pm #

      Hi Bonnie.

      Thanks for noticing what I do as well. I find that with engaged staff in Improvement projects like RPIW’s they take ownership of it and want to help in the process and rightly so! I’m proud of the changes and like I was taught many years ago, two simple words like ” thank you ” go a long way.

      I look forward to hearing how the RPIW goes.

      Thanks again for the comment!!


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