Lean News from Saskatchewan Health Care

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SK residents dialing health registries better served thanks to improvements by eHealth Saskatchewan

In April, eHealth Registries really dialed in and made some improvements in their call centre. Towards the end of 2014, call volumes had increased significantly as eHealth entered the final stages of the Health Card Renewal Project and that created some challenges for the staff. The call centre was receiving about 1,890 calls per day […]